Terms and Conditions

⚖️ Terms & Conditions – Lifted Soul UK

These Terms & Conditions apply to the use of the Lifted Soul UK website and to any purchase made through our online store.
By accessing or using our website (www.liftedsoul.co.uk), you agree to be bound by these terms.
If you do not agree with any part of these terms, please do not use our website.

1. General Information

Company Name: Lifted Soul UK
Email: hello@liftedsoul.co.uk
Website: www.liftedsoul.co.uk

Lifted Soul is a UK-based brand offering uplifting, faith-inspired streetwear and gifts designed to encourage, empower, and elevate.

2. Orders & Acceptance

All orders placed through Lifted Soul UK are subject to acceptance and product availability.
We reserve the right to refuse or cancel any order at any time for reasons including, but not limited to:

  • Stock availability issues

  • Pricing or product description errors

  • Suspicion of fraudulent activity

You will receive an email confirmation once your order has been successfully placed.

3. Pricing & Payment

  • All prices are listed in GBP (£) and include VAT, where applicable.

  • We accept payments via major credit/debit cards, PayPal, and other secure methods displayed at checkout.

  • While we strive for accuracy, we reserve the right to update product prices and descriptions at any time without prior notice.

Payment is taken at the time your order is placed.

4. Shipping & Delivery

UK Shipping

  • Standard Delivery: £2.95 (3–5 working days)

  • Next-Day Delivery: £4.95 (for orders placed before 2 PM, Monday–Friday)

  • Free UK Shipping on all orders over £50

International Shipping
We deliver worldwide at a flat rate of £12.99.
Estimated delivery times:

  • Europe: 5–7 working days

  • Rest of World: 7–14 working days

Please note: delivery times are estimates and may vary. Lifted Soul is not responsible for delays caused by couriers or customs procedures.

5. Returns, Exchanges & Refunds

We want you to love your Lifted Soul purchase. If you are not completely satisfied:

Returns:

  • You may return your order within 14 days of delivery for a refund or exchange.

  • Items must be unused, unworn, and in original packaging.

Exchanges:
If you’d like to exchange your item for a different size or style, please email us at hello@liftedsoul.co.uk within 14 days of receiving your order.

Refund Process:
Once your return has been received and inspected, refunds will be issued to your original payment method within 5–7 working days.
Return postage is the responsibility of the customer unless the item is faulty.

Faulty or Damaged Items:
If you receive a damaged or defective product, please contact us within 7 days of receipt.
We’ll arrange a full refund or replacement and cover any return postage costs.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible at hello@liftedsoul.co.uk.
Orders that have already been processed or dispatched cannot be cancelled, but you may still return the item in line with our Returns Policy.

7. Privacy & Data Protection

Your privacy is important to us.
Please refer to our Privacy Policy for detailed information on how we collect, store, and protect your personal data.

8. Liability

Lifted Soul will not be held responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the total value of the order placed.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with English law.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update or revise these Terms & Conditions from time to time.
Any changes will be published on this page, and the updated version will take effect immediately upon posting.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:
📧 hello@liftedsoul.co.uk
🌐 www.liftedsoul.co.uk